Case Study: Service Parts Management

Parts visibility is a top priority for many global manufacturers, as lack of transparency can lead to long lead times and lost sales. For one global leader in design and manufacturing of industrial equipment, its dealerships (point of sales) actually contributed to the challenge of parts visibility, instead of improving it. Learn how the global industrial equipment manufacturer overcame disparate data and gaps in the fill rate to achieve a 15% sales increase (about $50 million USD) and a rise in parts availability from 65% to 86%.

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