Featured Guests 

Dan Caton

Solution Alliances , PTC

I have worked for PTC for 3 years with an IIoT & AR speciality within the Solution Alliances Management team – I have 28 years technical solution sales and partner management experience, including roles within Level 3 Communications and Vodafone Group. My role within PTC is to support our alliance partners technically - with initiatives around hardware and system integration and combined use case development.

Session Track:

Wednesday, May 17 3:15 PM - 3:30 PM IgniteTalX Stage 2

SE1358I - PTC & ServiceMax Field Service Management – Optimized

ServiceMax's platform is a SaaS (Software as a Service) solution designed to optimize the service execution processes and is used by service technicians, dispatchers, service planners, and their managers. PTC & ServiceMax have demonstrated an integration that combines the power of IoT with ServiceMax’s Service Lifecycle Management and Augmented Reality solutions to deliver optimized customer service and gives customers a new world of service delivery capability. From automated proactive issue escalation to more effective remote interrogation of an issue and being able to capture evidence of the issue to share with the service organization, this technology helps to transform time to resolution, minimizes truck rolls, and helps with auditing and compliance thereafter.

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