Featured Guests 

Gabriele Bodda

Vice President of Product Management, ServiceMax , PTC

Gabriele Bodda is Vice President of Product Management at PTC ServiceMax, where he drives vision and strategy for the ServiceMax Core product. He has over 15 years of experience building and managing enterprise software, previously holding several roles within the cloud division of SAP in Silicon Valley. Native to Italy, Gab has lived in San Francisco, London, and recently moved to Paris. He holds an MSE from the Polytechnic University of Turin and an MBA from UC Berkeley.

Session Track:

Monday, May 15 4:05 PM - 4:35 PM 210 A

SE1765B - Innovation to Power Service Teams: A Discussion with Roche and ServiceMax

Leading organizations such as Roche Diagnostics need to continuously evolve their service operations to effectively deliver on customer expectations while contributing to the bottom-line. Effective service execution can only be accomplished when all stakeholders are connected and working in unison to understand customer requirements and deliver the necessary solutions. ServiceMax’s powerful connected worker applications work Better Together and deliver a collaborative experience that unifies critical stakeholders in delivering the best customer and business outcomes. These applications are constantly enhanced by the targeted application of new technologies and digital automation to ensure the highest level of efficiency, the most effective path to resolution, and the most complete customer experience. Uncover the true power of the ServiceMax service platform.

Session Track:

Thursday, May 18 10:10 AM - 10:40 AM 210 A

SE1768B - The Future of Service: A Remote-First Vision Powered by ServiceMax

With IoT and Service execution working together, organizations can truly drive toward a remote-first future for their service businesses. While this impacts cost and efficiency, it also enables the service organization to sell and deliver on performance-based commitments. This delivers greater value to customers and generates increased profitability. Hear how ServiceMax is bringing rich IoT-enabled capabilities forward within its powerful service execution solution to offer service organizations a blueprint for future service success.

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