Featured Guests 

Leslie Paulson

DVP, General Manager, Servigistics Business Unit , PTC

As General Manager of the Servigistics Business Unit Leslie has responsibility for worldwide sales, marketing, business development, customer success, and research and development. She brings a wealth of experience from her 29-year career at Caterpillar with 16 years as a member of executive management teams. Leslie is known for her passion and focus on driving change to deliver customer value and growth. She has a superior command of disruptive technology and the impact on service operations. She has brought her vision and experience to Servigistics and is leading an era of rapid innovation further fortifying Servigistics as the industry-leading service parts optimization solution. Leslie has degrees from Southern Illinois University, Carbondale (MSME, BSME, Engineering), Bradley University (MBA) and Stanford (Executive Program).

Session Track:

Monday, May 15 1:20 PM - 1:50 PM 210 C

SE1063B - Powerful Digital Threads Deliver Peak Service Outcomes

Technology is dramatically changing the products we buy and how we deliver and experience service. An exponential growth in computing power paired with the experience economy, product-as-a-service trends, and sustainability initiatives have changed how service must be delivered. It is a challenging and rewarding opportunity. Organizations that manage aftermarket service well experience higher service revenue, greater profit margins, soaring customer satisfaction, and operate far more sustainably. Join this session to understand the potential of modern service technology, the value of service data and its contributions to strengthen the digital thread, and the near-term trends that will lead you toward continued success.

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