Featured Guests 

Sara Cerruti

Senior Director, Global Customer Transformation , PTC

Sara Cerruti is a leader with 25+ years of experience in business value creation through process and digital transformation. She blends Six Sigma Lean transactional and shop floor experience with technology expertise, achieving results by effectively leveraging digital solutions to drive productivity improvements. Prior to ServiceMax Sara was a Senior Program Manager, Lean Leader and Master Black Belt at Fortune 50 GE. She has 20 years of Services & Field Services Business Process Transformation Experience, leading teams in defining and implementing projects that transformed key service value streams. She has driven digital transformation through the implementation of systems including ERP solutions and ServiceMax in the Oil & Gas, Power and Financial Services spaces. Sara enjoys working with business partners to analyze and redesign full lifecycle service processes and drive leadership engagement through the identification of quantifiable benefits to drive significant margin improvement and productivity gains.

Session Track:

Wednesday, May 17 1:55 PM - 2:25 PM 204

SE1349P - Service Lifecycle Management and Sustainability

When a customer exclaims, “we need this part or this asset fixed RIGHT NOW and can’t complete our project without it,” OEMs spring into action! When OEMs need to keep the client operational, it often means getting critical service parts and knowledgeable field service experts on the next flight, truck, or train. The total cost can be high when considering fuel consumption, transportation costs, person-hours, warehousing costs, and more. Still, with customer commitments (SLAs), the penalties for downtime can be even higher. How can OEMs use best-in-class service parts and lifecycle management technology to simultaneously improve the top-line and bottom-line performance AND contribute to corporate sustainability initiatives?

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